Terms & Conditions

Terms & Conditions

These Terms and Conditions govern the use of our website and all purchases made through it. They outline your rights and obligations as a customer, including details on ordering, payment, delivery, returns, and liability.

These Terms and Conditions govern the use of our website and all purchases made through it. They outline your rights and obligations as a customer, including details on ordering, payment, delivery, returns, and liability.

  1. About us and website use
  1. About us and website use

1.1 This website is operated by NovaCutis GmbH, Friedrich-Naumann-Straße 39, 60486 Frankfurt am Main, Germany, registered with the Commercial Register of the District Court of Frankfurt under HRB 107511. Contact: info@novacutis.com.

1.2 The website is available in German and English. The language chosen by the customer will be the contractual language. Delivery is only possible to the selected country.

1.3 These GTC apply to all orders placed via this website. Deviating conditions are only valid if agreed upon in writing.

1.4 We assume no liability for direct or indirect damages resulting from the use or unavailability of this website or its content, to the extent legally permissible.

1.1 This website is operated by NovaCutis GmbH, Friedrich-Naumann-Straße 39, 60486 Frankfurt am Main, Germany, registered with the Commercial Register of the District Court of Frankfurt under HRB 107511. Contact: info@novacutis.com.

1.2 The website is available in German and English. The language chosen by the customer will be the contractual language. Delivery is only possible to the selected country.

1.3 These GTC apply to all orders placed via this website. Deviating conditions are only valid if agreed upon in writing.

1.4 We assume no liability for direct or indirect damages resulting from the use or unavailability of this website or its content, to the extent legally permissible.

  1. Intellectual property
  1. Intellectual property

All content (including photos) is the property of NovaCutis GmbH or its licensors. You may use content for private purposes only. Any commercial use or publication is prohibited.

All content (including photos) is the property of NovaCutis GmbH or its licensors. You may use content for private purposes only. Any commercial use or publication is prohibited.

  1. Customer Account and registration
  1. Customer Account and registration

3.1 Customers must be of legal age, consumers under the law, and may only order for private purposes.

3.2 All data provided must be accurate and up to date.

3.3 After placing an order, customers will receive a confirmation email with the stored data.

3.1 Customers must be of legal age, consumers under the law, and may only order for private purposes.

3.2 All data provided must be accurate and up to date.

3.3 After placing an order, customers will receive a confirmation email with the stored data.

  1. Data Protection
  1. Data Protection

Our privacy policy applies and forms part of these GTC.

Our privacy policy applies and forms part of these GTC.

  1. Odering and Contract conclusion
  1. Odering and Contract conclusion

5.1 Products can be selected and added to the shopping cart. Orders are placed via the checkout.

5.2 By clicking the "Buy" button, you submit a binding order.

5.3 If you notice an error after submitting your order, please contact sales@novacutis.com. We will try to make corrections but cannot guarantee timely processing.

5.1 Products can be selected and added to the shopping cart. Orders are placed via the checkout.

5.2 By clicking the "Buy" button, you submit a binding order.

5.3 If you notice an error after submitting your order, please contact sales@novacutis.com. We will try to make corrections but cannot guarantee timely processing.

  1. Payment
  1. Payment

6.1 Prices include VAT for deliveries within the EU. Customers outside the EU may be subject to customs duties or other import fees.

6.2 Accepted payment methods: VISA, Mastercard, PayPal. Payments are processed by Stripe. NovaCutis does not store credit card data.

6.3 You confirm that all payment details are correct, and that sufficient funds or credit are available.

6.1 Prices include VAT for deliveries within the EU. Customers outside the EU may be subject to customs duties or other import fees.

6.2 Accepted payment methods: VISA, Mastercard, PayPal. Payments are processed by Stripe. NovaCutis does not store credit card data.

6.3 You confirm that all payment details are correct, and that sufficient funds or credit are available.

  1. Warranty
  1. Warranty

7.1 Legal warranty rights apply. Minor deviations from product images do not constitute defects.

7.2 Please report any visible transport damage to the delivery service and inform us.

7.1 Legal warranty rights apply. Minor deviations from product images do not constitute defects.

7.2 Please report any visible transport damage to the delivery service and inform us.

  1. Shipping
  1. Shipping

8.1 We ship within 2 business days of order receipt, unless otherwise stated.

8.2 Shipping costs and delivery times are shown during checkout.

8.1 We ship within 2 business days of order receipt, unless otherwise stated.

8.2 Shipping costs and delivery times are shown during checkout.

  1. Right of withdrawal
  1. Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.
Withdrawal must be addressed to:
NovaCutis GmbH Friedrich-Naumann-Straße 39,
60486 Frankfurt am Main
info@novacutis.com.
Effects of Withdrawal: We will refund all payments, including delivery costs (except for additional charges for non-standard delivery), within 14 days of receiving the withdrawal notice. We may withhold the refund until we have received the goods or proof of return. You must return goods within 14 days of notifying us. Return shipping costs are borne by the customer.
You are only liable for any diminished value if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

You have the right to withdraw from the contract within 14 days without giving any reason.
Withdrawal must be addressed to:
NovaCutis GmbH Friedrich-Naumann-Straße 39,
60486 Frankfurt am Main
info@novacutis.com.
Effects of Withdrawal: We will refund all payments, including delivery costs (except for additional charges for non-standard delivery), within 14 days of receiving the withdrawal notice. We may withhold the refund until we have received the goods or proof of return. You must return goods within 14 days of notifying us. Return shipping costs are borne by the customer.
You are only liable for any diminished value if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

  1. Disclaimer and assignment prohibition
  1. Disclaimer and assignment prohibition

10.1 Liability is excluded unless it concerns essential contractual obligations or is due to intent or gross negligence.

10.2 Claims may not be assigned or pledged without our consent.

10.1 Liability is excluded unless it concerns essential contractual obligations or is due to intent or gross negligence.

10.2 Claims may not be assigned or pledged without our consent.

  1. Severability Clause
  1. Severability Clause

If any provision is invalid, the remainder of the agreement remains unaffected.

If any provision is invalid, the remainder of the agreement remains unaffected.

  1. Applicable Law and Jurisdiction
  1. Applicable Law and Jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers with residence in the EU, the law of their home country applies. Jurisdiction lies with the consumer’s local courts.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers with residence in the EU, the law of their home country applies. Jurisdiction lies with the consumer’s local courts.